Hi Stacy. We own a, little over a year old, GR-DVL720U. We had a little trouble with it on vacation, in August, and attributed it to humidity. Recently, the unit has gone into safeguard mode and displays E4. The cassette mechinism will not fully close. The current trouble appears to me, to be a software issue or a low battery, all thought the battery is fully charged. Our camcorder has only recorded about 15 tapes. My wife uses it allmost exclusivly to document our 17 month old baby and is very carefull and unfortunately very dissapointed. I have contacted 2 service facilities and they both are looking for a minimum of 200 dollars for repair. Thank you for your cooperation in this matter; John Carlson

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