MY MOTHER JUST CALLED ME. HER JVC-MODEL # AV32F, 485 OR 475 HAS A BIG BLACK HORIZONAL BAND ACROSS THE SCREEN. SHE IS 85 AND I DON'T LIVE WITH HER. THE TV IS ONLY 1 YEAR OLD AS A PRESENT TO HER. HELP. WHEN SHE PRESSES MENU, THE BAND GOES AWAY FOR A MINUTE THEN RETURNS. CAN YOU HELP? THANKS.

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