Bought JVC compact component system-model #MX-KB30 in early January, 2005. In May, found that CD player would not open and after tricking it to open, then would not play CD or reopen to allow me to retrieve my CD. Took set to local repair facility but three weeks later was told problem was to complex for them to take care of and they advised me to ship to JVC at 1500 Lake Parkway in Lawrenceville, Ga. That was done on 7-5-05. I included the invoice from the company that tried to fix the set (outlining the problem) and a copy of my sales receipt. The box was sent via U. S. Mail. Have heard nothing to date from them in regard to repair or even if they received the set. Called natl. toll free phone number 1-800-252-5722. Was held on hold for 43 minutes yet no one ever got to me. Is this the type of response I'm to expect from your company? Can someone please respond to me and let me know when I can expect the repair to be done, and if the repair is not possible, then, furnish me with a new set. Please respond. Evelyn M. Olschner 4438 Deep River Way, E. Jacksonville, Fl. 32224 Ph. 904-223-5104

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