That IS the loading error. Go [url=http://www.videohelp.com/forum/viewtopic.php?t=255081]Here[/url] for more info on it. Only way to clear it is to send the unit to JVC. Stacy Sample has left his/her e mail addy somewhere in this forum, e mail them, they'll be of great assistance!! Hope you get it worked out. Just shipped off my JVC to Houston, TX, should be back within a couple weeks.