Error Codes Assistance

Assistance for Error Codes

If anyone is having any kind of Error code, clean head icon or any other concern, contact me first before assuming you have a problem. My e-mail is Ssample@jvc.com.

I am knowledgeable and have helped many people past their error codes without service. Several things can cause error codes and I would be more than happy to assist you in determining if you do indeed have a problem and what options you have available.

Please refer to this site if you contact me. Thank you.

Stacy Sample
Service Coordinator
Houston, Texas

Reply

• Re: Error Codes Assistance Alan Dumit - 23rd Oct 2004 5:07
  The error code C:31:22 appears when I turn the camcorder on,with or without a tape in it.I changed the battery & the tape,but the problem remains the same.I also pushed the reset button but...nothing has changed
  
  
  • Re: Re: Error Codes Assistance
    Jose
    - 21st Nov 2004 17:02
    The error code C:31:22 appears when I turn the camcorder on,with or without a tape in it.I changed the battery & the tape,but the problem remains the same.I also pushed the reset button but...nothing has changed
    
    
    • Re[3]: Error Codes Assistance rob - 17th Apr 2005 18:59
      has there been a fix to the sony error code C:31:22. Thanks, Rob
      
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    • Re[3]: Error Codes Assistance Rob - 17th Apr 2005 19:01
      Is there a fix to the c:31:22 error code for sony video cameras. thanks, Rob
      
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    • Re[3]: Error Codes Assistance Deb McClorey - 8th Jan 2006 19:33
      Hello, We have a Sony Handycam CCD TRV328 which keeps giving us a message to hook up the power source. We have hooked up the power source, removed the battery and everything else we can think of. Our main problem with the camera is that we can not remove the tape that is in the camera. It will not let us rewind, tape or anything. It is stuck. We hit the eject button and the tape removal process does not move. WE have pushed the reset button in the screen case area but that doesn't seem to do anything either. Do you have any suggestions? Thanks Deb
      
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    • Re[3]: Error Codes Assistance kyla - 20th Sep 2006 15:54
      i have the same problem how did you fix yours? i did fix it once by using a hair dryer to it but it is doing it again how can it get fixed?
      
      
  • Re[2]: Error Codes Assistance Casey - 17th May 2005 20:58
    I'm having the exact same problem. I'd really like to fix the problem before the end of the week because I'm going on a trip to New York City!
    
    
  • Re[2]: Error Codes Assistance Bob Dini - 24th Aug 2005 19:33
    I have this same problem, which has resulted in me not usung the camcorder for quite a while. Did you ever get a solution ?
    
    
  • Re[2]: Error Codes Assistance C:31:22 Marcelo - 2nd Oct 2005 4:12
    I have this same problem, could you help me? Regards Marcelo
    
    
    • Re[3]: Error Codes Assistance C:31:22 carlos - 15th Jun 2007 5:58
      quisiera saber cual es el problema que tengo porque ya no lee los cassetes y no puedo hacer nada muchas gracias por tu ayuda.
      
      
  • Re[2]: Error Codes Assistance
    Lisa
    - 3rd Dec 2005 9:32
    Try giving it a little slap on the tape side of the camera....IT WORKS!!!!
    
    
    • Re[3]: Error Codes Assistance
      John Pat
      - 2nd Feb 2008 18:57
      You guys are the BEST !! i just slapped the tape side of the camera and the error code 31z;22 cleared !!. You all just saved me a couple of bucks. Thx so MUCH !!
      
      
    • Re[3]: Error Codes Assistance
      Sandra
      - 2nd Sep 2008 19:45
      I had captured something very special on my Sony camcorder and I was desperate as I couldn't play it back because of this error. Gave it one small slap and hey presto, working perfectly. Cannot thank you enough.
      
      
    • Re[3]: Error Codes Assistance
      timc
      - 29th Sep 2008 17:38
      A little "slap" might not do it, i tried a gentle cuff, nothing, a "determined whack", nothing, finally i gave it a "calibrated wallop", eureeka ! ! ! I have more than 30 years experience as a tech, later as an engineer and now a programmer. I fix almost anything myself except televisions and was determined to fix this. I have watched this thing cycle a hundred times looking for limit switches, sensors, mechanical travel. I have cleaned what could be cleaned, greased the places that had old dry grease - all to no avail. This camera has been from the canadian border of maine all the way to florida. it has spent the last 3 years in a backpack in mexico, climbing mountains, exploring caves, jumping off small cliffs on a mountain bike and more. I know i got my money out of it, but it was still filming crystal clear and i hated to junk it. for what sony charges to fix it, you could buy a new one onsale, but every year sony takes away more features, and my last sony lasted 13 years, i hated to junk this one at only three 1/2. SO - GRACIAS A DIOS - for this website. But please stop calling it "Slapping" and use the correct technological term "Calibrated Wallop" - Adios - a two hundred year old hacienda with adobe block walls and palm thatch roofs is calling me to be filmed -
      
      
  • Error Code C:31:22
    Lisa
    - 3rd Dec 2005 9:40
    I was having the same C:31:22 error code on my Sony Handycam TRV460. Could not get past the error message. Today I found a site that suggested slapping the tape side of the camera. IT WORKED!!! Apparently this is a common problem with Sony camcorders and the slapping seams to knock something back into place. Good luck to all of you out there.... and happy slapping!
    
    
    • Re: Error Code C:31:22
      brian
      - 6th Feb 2009 1:27
      I read your comment and thought , how stupid, so i slapped it any way, and it worked! Thank you.I use this camera just to play back movies, and it hasnt worked for years.
      
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  • Re[2]: Error Codes Assistance Margaret White - 3rd Apr 2006 3:06
    I would like to say that the advice on this board worked my cam is now working again after they said it would cost 200 dollars to fix thanks a lot yall Oh I hit it on the side and reset it worked Thanks again :-)
    
    
  • Re[2]: Error Codes Assistance
    Vivek
    - 18th May 2006 3:28
    Trust the advise offered by number of people who have experienced the same C31:22 error and solution offered DOES WORK. My Sony DCR-PC5 exhibited C:31:22 error since May 2005 and I have been trying to get it working but without success. Technicians have washed off their hands as well. I heeded to advice of "SMACKING TECHNIC" and it REALLY WORKED FOR ME. I am estactic and overjoyed to regain the fully functioning Camcorder. I have decided to become an expert for undertaking repairs for all those who have c:31:22 issues and I will fix it for nominal cost.....if your smacking does not work for you. People... believe this board and the advise offered... although it is simplistic but is very effective and the outcome is excellent. NO KIDDING. Happy SMACKING folks with your c:31:32 error. One happy person who learnt so much from other who provided this advise. A BIG THANK YOU.
    
    
    • Re[3]: Error Codes Assistance
      Preacher Man
      - 9th Jun 2006 17:06
      I wanted to join the ranks of the "slappin' happy" regarding Error Code C31:22. I have a Sony TVR530 (Digital 8 camcorder). I've had it for several years and it has worked fine. Recently it came up with this C31:22 error code and I could not get it to work - just lots of tones and flashing error messages. No matter how many times I reset it - no dice. I finally called Sony and they said I would have to send it in to be refurbished. It was not a problem I could fix. I got all the info and was told where to send it and that it would cost $211 PLUS shipping to them. THEN, I googled the error code and found all of you "slappin' happy" people. I went back to my camcorder, carefully slapped it in love, RESET it, and PRAISE THE LORD - it now works great. Although it has a couple other minor glitches (they do not effect its operation), I am good to go. THANKS FOR SAVING ME AT LEAST $225! Don't forget the RESET step!
      
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    • Re[3]: Error Codes Assistance
      Lisa Lowe
      - 8th Dec 2006 5:36
      I have the same error code (except my camcorder is a Sony TRV318), did a Google search, and your message was the first I opened. So I smacked my camera and sure enough it worked! Thanks! I hope the camcorder will at least make it through Christmas.
      
      
  • Re[2]: Error Codes Assistance Joshua - 25th Jun 2006 21:22
    Just a word of caution: On my Sony TRV17 I was also getting this C:31 or C:32:something error message (not always the same last two digits, but usually 22, 23 or 16). I read about the smack-it theorem on a couple forum sites and decided this must be the solution. I smacked the camcorder tape-side first lightly, then progressively harder (as suggested if to no avail) until I hit it with approximately equal to the force of dropping it on the carpet from 2 feet or so – stern force, but nothing extreme. Well, two pieces came out from the tape compartment when I ejected the tape next: First, a chrome-colored metal bushing with a black rubber outer coating (about 5/16 inch long and 3/16 inch wide. Second a white plastic tubular spacer, about as thick as a pencil lead and 1/8 inch long. I removed some screws on the flip-side of the tap housing to gain access to the inner tape mechanism and found a little prong that the bushing fit on nicely and the spacer fit on it snuggly, so I installed the bushing and pushed the spacer on over that to hold it in place (I don’t know if I put it together correctly, but now it does work. So – if you have this C:31 or C32 error, check out the prong inside the tape compartment that I describe next (you can see this without any disassembly). There are seven items protruding from the center of the tape widget, if you count from the lens side of the camera, it will be the second prong, kind-of situated up and between the two others – the first prong will be metal, the second (the important one) should have a black rubber bushing and the third a white bushing or spacer. Also, the prong, if pressed with a pencil or something, should glide back and forth (this prong pulls the tape down around the heads). If your Sony doesn’t have this black bushing, or if it is loose or not lined up with the other prongs correctly, this may be your problem. Also, if you do anything inside the compartment, be sure to run a cleaning tape to clean the heads from any debris or oil you may have introduced into the compartment.
    
    
    • Re[3]: Error Codes Assistance
      Brett
      - 10th Aug 2006 0:17
      I wanted to chime in and say THANK YOU because my Sony handy Cam TRV-350 is now working again. I had the same error code C 31 22 (after traveling in an airplane with camera in the luggage) and tried the slapping trick to no avail. I even threw it against the carpet. Then I read about this black bushing and sleeve and did find that they were loose and on the floor! Took some time to reassemble those parts as I had to take part of the cover off to get inside, but upon putting those back on (2nd metal prong from lens side) and hitting reset after "boot up", the camera worked. So, thanks a million for saving me a trip to the store for a new camcorder!
      
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    • Re[3]: Error Codes Assistance
      scott
      - 9th Jul 2007 5:33
      Just wanted to say I appreciate the advice.I have a ccd-trv118 camcorder that had the same c31:22 message. The model is four years old and I began having problems last year this time with the error. After two weeks of not knowing whether to send the unit in to be repaired(est $100-$300) or just buy a current model I angrily hit the camera. Amazingly, this worked and I had no problems for several months. However, the problem came back and that is when I found your advice on the prongs. Apparently these particular prongs need to be in a certain alignment with one another. Looking at the left set of prongs I simply pryed the one to the right of the bushing over and put a tape back in and the unit is now working flawlessly. I hope it continues to function properly. THANK YOU FOR THIS ADVICE. Appreciatively, Scott
      
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    • Re[3]: Error Codes Assistance
      Jane Jones
      - 27th Dec 2008 5:13
      Wow -- thank you so much for this information. I was about to ebay a new camera so that I could retrieve my already taped movies when I came about this site. I can't believe that with your information I opened the tape deck and replaced the bushing and plastic piece and it works. I have learned that I need to download each tape as I finish it, lest I lose some of my grandson's cute things.
      
      
  • Re[2]: Error Codes Assistance Ben-Elijah Gareth -Liverpool - 3rd Jan 2007 20:32
    You now how so often you can get this useless information online? Well this is not one of those times. I would like to thank whoever originally submitted this technique as it has certainly worked yet again!! Ben
    
    
    • Re[3]: Error Codes Assistance
      Chris Halford
      - 28th Apr 2007 14:31
      Yep - mine died, got the error code. Read this slapping stuff, gave it a slap... worked on the 3rd attempt when I REALLY slapped it. Cheers all!!!
      
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  • Re[2]: Error Codes Assistance olavo Aranha - 15th Jun 2007 18:41
    Thanks internetGod almight! Knowledge is power, slap it nice and easy! I worked on my pc5 too!
    
    
  • Re[2]: Error Codes Assistance andrew smith - 19th Jun 2007 11:23
    maaa kasam its really works.....everythings solutions is slapping ...slap it maan
    
    
  • Re[2]: Error Codes Assistance
    Tiffany
    - 24th Oct 2007 3:35
    So glad I looked on the Internet and found this site telling me how to fix my error C31:22 on my Sony Camcorder! Sounds extremely silly but Slapping it worked for me!!! Thank YOU
    
    
    • Re[3]: Error Codes Assistance
      Manny
      - 26th Mar 2008 11:56
      Hey, I could not believe it!! Same C:31:22 error code as the rest of you on my TRV 250E...took the wrist strap off and gave it a good couple of whacks in the guts with the palm of my hand..ouch!! and the thing works again. Oh the joys of the ancient technology of brute force! This reminds me of the days when we used to give our old television a kick in the guts to get the picture to go clear and I remember that used to work too. Thanks again...this forum is worth its weight in gold.
      
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  • Re[2]: Error Codes Assistance
    Stewart
    - 14th Nov 2007 11:39
    Had this problem for a few days,so took the advice,and whacked it..Works again!!
    
    
  • Re[2]: Error Codes Assistance
    DR RAJEEV RANJAN
    - 26th Jan 2008 14:29
    SLAPPING REALLY WORKS -THANKS TO THE INVENTOR OF THIS INDIGENOUS TECHNIQUE
    
    
  • Re[2]: Error Codes Assistance
    Scott
    - 5th Apr 2008 3:58
    the c:31:22 code people have talked about the take up reel, that appears to have been my problem. I attempted to turn each reel by hand and one of them was stuck wouldnt turn. I forced it to turn and it freed up and now works.
    
    
  • Re[2]: Error Codes Assistance David - 21st Apr 2008 21:45
    SLAP IT UP! I LOVE THE PERSON WHO DISCOVERED THIS!
    
    
  • Re[2]: Error Codes Assistance john mclaughlin - 16th Sep 2008 3:29
    how do i fix an error code c31-23 on a sony trv27
    
    
• Re: Error Codes Assistance Jan Wijnen - 23rd Oct 2004 15:22
  Hi Stacy,
  
  I have a Sony Camcorder TRV-120e which gives error C:31:22
  T-Reel fault.
  
  I tried putting in other tapes, cleaning etc.
  No result.
  
  What can I do to clean or fix this?
  
  Regards,
  
  Jan
  
  
  • Re[2]: Error Codes Assistance John Coates - 25th Mar 2005 18:40
    I have just started geting the same error code (C:31:22). have you managed to determine what it means and how to fix it? I would be very grateful for any help or advice.
    
    
• Re: Error Codes Assistance
  Steven
  - 25th Oct 2004 8:21
  I have a Sony CDX-A15RF Compact Disc Changer and I got an E-99 error message. I've searched the itnernet for over an hour and tried to fix it; some say that it is a disc jam and I need to check the wires or press the reset button, maybe near the hidden head unit? I use a command controller and I have a standard head unit, no loose wires, banged it a little, even looked for a reset button, nothing! What can I do? My unit was manufactured in 1991 in Tokyo, Japan and it is unit number 3-360-720-01 and 172647, hope that helped you in helping me. Thanks for your time and efforts! I really want my cd's back and listen to them too!
  
  
  • Re[2]: Error Codes Assistance
    Dom
    - 11th Jun 2006 12:09
    Hi there. I found your error message on the net about "error 99" did you find a fix? If so could you kindly share the info as my Sony 10 stacker cd player is coming up with the same error Dom
    
    
• Re: Error Codes Assistance Jeff - 2nd Nov 2004 0:34
  Sony CDX 4250 car receiver error e 99. This happened after I inserted a cd, made some funny noises. Ejected the cd with this code.
  Thanks
  
  
  • Re: Re: Error Codes Assistance
    Brian Upton
    - 7th Dec 2004 2:14
    I have a Sony CD Car Kit Player on my boat. The Radio part plays OK but when a CD is inserted it makes a noise rather like grinding and shows an E99 error.
    
    
• Re: Error Codes Assistance KEN - 2nd Nov 2004 4:05
  A friend of mine has a sony mavica fd75 and two error messages came up. First one is E:61.00 and the Second is C:13.01. What do these codes mean and can they be corrected?
  Thanks for your time.
  
  
• Re: Error Codes Assistance
  Don Eveld
  - 2nd Nov 2004 6:38
  I am getting an E-01 error on my JVC GR-AX94. It will not record or playback.
  
  
• Re: Error Codes Assistance JAMES THOMAS - 7th Nov 2004 18:52
  I own a Sony TRV 340 and have the error code: C:3142. Can you tell me what I might do to correct this?
  
  Thank you,
  
  James Thomas
  
  
• Re: Error Codes Assistance
  JEAN
  - 9th Nov 2004 2:32
  Please help with error code drive error32:01 on the sony mavica FD-87 digital camera
  
  
  • MVC-FD87 C:32:01 Error Code Jean You Were Looking For Assistance? Paul - 17th Jun 2005 3:13
    Jean, C:32:01 is a format/floppy drive problem on your MAVICA MVC-FD87. It may be fixable without sending your camera for repair. Would you like to try if you still have camera, Paul (AKA MavicaMedic)
    
    
    • Re: MVC-FD87 C:32:01 Error Code Jean You Were Looking For Assistance?
      Chris Pyle
      - 16th Jul 2005 20:11
      I am also getting this error. :^(( Was doing a google on it and saw your post. Suggestions?? Thank you Chris
      
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    • Re: MVC-FD87 C:32:01 Error Code Jean You Were Looking For Assistance?
      Puzzled
      - 25th Aug 2005 17:13
      My MVC-FD87 has been working like a charm for about 4 years. I have never used anything but floppies. I don't even have the little memory stick option that fits in the floppy. After taking a picture of our thermometer about to erupt out the top, I set the camera on the counter. Two days later I wanted to get a picture for the grauskinder and it was belly up. I got a "drive error" message with error code C:32:01 and the little disk icon showed the new diskette as being full. I turned it on and off, replaced the diskette, checked the battery, (That is: I took it out and looked at it, and using a few choice words put it back in the camera) I can't find my manual, but I did have the box the camera came in. It has an 888 phone number to call Sony. I fumed a couple of days and finally made the call. As I was on the phone with Sony I turned the camera on to read the error message, and the stinking thing worked like it was supposed to. No error, no error message, no disk full icon. I even took a picture to see if I was mis-reading the thing. The lady I was talking to at Sony told me that the C:32:01 message is supposed to tell me that the camera needs "resetting", (whatever that means). That I had apparently left it unattended for an extended period of time. When I sai, "two days", she asked about the lens cap. I got confused, so she said that I had apparently "reset" it at sometime during my frantic tries to get it to work. She said someting about the lens cap being a part of whatever is going on inside, and I think she also said the cap has something to do with "resetting" the camera. She wanted my email address for future product promos, but she refused to send me anything relating to the error code, what causes it, or the proper fix. Last night I finally got the pictures I wanted for the littlefolk and sent them off by email. So now I am waiting for the next time it happens, and I won't know any more then than I do now. Nice folks them Sony responders. As I said, I'm puzzled.
      
      
    • Re: MVC-FD87 C:32:01 Error Code Jean You Were Looking For Assistance? Robert Land - 19th Dec 2005 20:52
      I also have a Sony MVC-FD87 that has worked perfectly for the ppast 4 years. I have never used anything but floppies. I don't even have the little memory stick option that fits in the floppy. After several clickings on the display button I got a "drive error" message with error code C:32:01 and the little disk icon showed diskette as being full. I turned it on and off, replaced the diskette, checked the battery, (That is: I took it out and looked at it, and using a few choice words put it back in the camera) I use the camera at family events and personal interests. Any help would be greatly appreciated. Thank you!
      
      
    • Re: MVC-FD87 C:32:01 Error Code Jean You Were Looking For Assistance? Tea - 9th Mar 2006 21:48
      Did you every figure out how to fix this problem? I have the same problem and cant figure out how to fix it. Let me know. Thanks!
      
      
    • Re: MVC-FD87 C:32:01 Error Code Jean You Were Looking For Assistance? joe - 26th May 2006 4:45
      I would appreciate any assistance you could give, I love this camera. I have so many disc with pictures I hate to give up its use. When you turn the camera on you get a flashing disc and a code C32:01. God Bless JOE
      
      
    • Re: MVC-FD87 C:32:01 Error Code Jean You Were Looking For Assistance? John Wilham - 15th Sep 2006 2:59
      I have had a few glitches with this camera before, but sooner or later, it seems to fix itself. Now it has been down 2 months with the Error Code C:32:01. Can anyone help? Must I purchase a new camera? This one suits my travels and my business. JOHN
      
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    • Re: MVC-FD87 C:32:01 Error Code Jean You Were Looking For Assistance? Russ - 31st Oct 2006 1:41
      I have several Mavica's. The C:32.01 error or the C:13.01 error have shut me out of all of them. The models with the c:13.01 are the FD200's with error appearing for both the floppy and ms, the FD100 gets both the 32.01 and the 13.01 errors. Any help would be apreciated. Thanks Russ
      
      
    • Re: MVC-FD87 C:32:01 Error Code Jean You Were Looking For Assistance?
      Puzzled
      - 24th Nov 2006 5:50
      I read here that the 32:01 error may have something to do with a, or some, camera-to-diskeete contact inside the camera, and that a good slap might get it working again. So I thougth if that's the case, maybe mine was accumulating foreign matter through the inserting and re-inserting diskettes over a period of time. So , , with the thing not working anyway, and Sony not being any help, I got myself a can of compressed air that the computer technicians use. I stuck the little straw on the nozzle and gave the camera innards a couple og gfood doses of compressed air, and , , , , , VIOLA!!! she's working again. I don;t know for how long, but at ;east for now I'm up and running again. Hope this helps somebody else.
      
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    • Re: MVC-FD87 C:32:01 Error Code Jean You Were Looking For Assistance? John - 4th Dec 2006 19:11
      Hi I too have a problem with the Sony MVC FD87 C :32:01 ERROR CODE would love some advice on how to fix it if possible Thank You
      
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    • Re: MVC-FD87 C:32:01 Error Code Jean You Were Looking For Assistance? Romeo - 15th Feb 2007 16:23
      Okay I'll bite. What do you suggest I do about my C32:01 error code on my MVC FD87? Thanks in advance?
      
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    • Re: MVC-FD87 C:32:01 Error Code Jean You Were Looking For Assistance?
      bob
      - 4th Aug 2008 14:42
      ok. so i got my camera a month ago and im getting this stupid error. i dont know how to fix it. HELP!!!!!
      
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• Re: Error Codes Assistance
  vince
  - 9th Nov 2004 10:01
  What does error 03 on a BVW 70 mean?
  What can I do?
  Thank you for a answer.
  
  
  • Re: Re: Error Codes Assistance
    mike
    - 9th Nov 2004 14:39
    Reel trouble check if tape is defective, check cassette compartment properly set, check T reel FG for square wave , i believe this is on the sv broads
    
    
• Re: Error Codes Assistance
  Nick
  - 11th Nov 2004 1:08
  ccd trv7 8e pal
  c31 30 and condensation icon
  its about 2 years old and hardly used
  cheers